PacificNet Inc., a leading provider of CRM and telemarketing services, call center, Interactive Voice Response (IVR) and Value-Added Services (VAS) in China, announced that its PacificNet Epro subsidiary has been selected by NanJing Airlines International Ticketing Center to provide CRM consulting, and Call Center Operation Management Training services.

This comprehensive call center and CRM consulting project consists of the following stages: Best practices in Customer Service, Critical Success Factors on Customer Affinity, Communication Skills, Five Steps of Inbound Telemarketing and Customer Service, Practical Skills of Telemarketing and Customer Service, Complaint Handling Skills, and Customer Service Agent Role Playing Sessions.

The growing number of services companies in China, from banking and financial services companies to travel and telecom companies, are selecting us to enhance customer service operations reflects the evolving and increasingly competitive nature of the financial services industry in China.

Today, consumers choose a provider in China not solely based upon price, but upon a number of factors including CRM service, loyalty, and retention programs. This trend has created the demand for and deployment of large scale customer contact centers.

To become a market leader in China, whether as a product or service provider, a company has no choice but to devote extensive resources to CRM and customer service. With over 15 years as a leading provider and the experience in CRM and contact center management in Hong Kong and China, PacificNet believes to be well positioned to capture a significant share of this rapidly growing market.

With the 2008 Beijing Olympic Games drawing near, there will be tremendous changes taking place in Beijing and throughout China.

The company will make the most of available resources to realize the business expansion and future development in China.

Source:佚名