Summarize：On 17 August 2011, nationwide Customer Care Service Activity of King Long Bus (Summer 2011) has been successfully completed in Shijiazhuang, Hebei province, themed by “considerate care and professional assistance”. The representatives from over 20 bus operators in Hebei attended the conference to exchange opinions of safe operation of buses.

www.chinabuses.org: On 17 August 2011, nationwide Customer Care Service Activity of King Long Bus (Summer 2011) has been successfully completed in Shijiazhuang, Hebei province, themed by “considerate care and professional assistance”. The representatives from over 20 bus operators in Hebei attended the conference to exchange opinions of safe operation of buses.

Customer Care Service Activity is held by Xiamen King Long United Automotive Industry Co., Ltd. (King Long Bus for short), aiming to eliminated the hidden fire danger and guarantee safe driving in summer. Since staring in Shanghai on 27th June, such activity has been carried on in seven sales regions (Northeast China, North China, East China, South China, Central China, Southeast China and Northwest China). King Long Bus adopted the form of training and door-to-door service, inviting fireman to make related explanation of fire protection as well as fighting and arranging engineers actively to implement safety-check of the buses for free.

According the related statistics data, the after sales engineers have offered the trainings for almost 200 operators about the fire protection, sent more than 1000 copies of security manual, and made safety-check of the buses for over 30 passenger transport companies to effectively eliminate hidden dangers, improve drivers’ safety awareness and maintenance skills and ensure safe operation in hot summer. The activity arouses strong feedback and high appraisal. 

Yao Hong, from Chengdu Auto Transport Group showed that, “Customer Care Service Activity is quite good, making drivers known more about maintenance skills and we plan to spread the security manual offered by King Long Bus as the part of our maintenance systems for the whole group.”

Gao Gengwu, vice chairman of Shijiazhuang Feilu Transport Company said “Since foundation over ten years before, we have a strict maintenance system of the motor vehicles and one of our King Long buses (XMQ6115) has been operated for 2.4 million kilometers without heavy repairs. Through this activity, we got more about safe operation in summer, improving our capability to handle emergent accidents.”