Article published on 08 September 2011
More local and international customers are enjoying the benefits of a global personalised banking service. Premier customers’ satisfaction has reached 97% following significant investments such as the recent branch refurbishments and the establishment of Premier Direct phone service. Malta now places amongst the highest scores in terms of customer satisfaction within the HSBC Group.
HSBC Premier offers a dedicated relationship management to high net worth personal customers and is backed up by tailored banking services, specialist advice on wealth management and assistance with relocation anywhere in the world. HSBC Premier is designed to provide services to all family members and includes local and international recognition, preferential savings rates and features to help teach younger children the value of money and slowly develop financial independence.
“As customers increasingly seek added value from their banking relationships, we have strengthened our approach and service. Demand for HSBC Premier has been exceptional. Our relationship managers have undergone significant training and are now better positioned to deliver an exceptional service,” said Gregory Inglott, Head of HSBC Premier in Malta.
Premier customers can count on immediate recognition and a consistent global service in any HSBC branch or office in 89 countries around the world whilst enjoying free withdrawal service at HSBC ATMs worldwide together with a free global travel insurance for the whole family. In addition to this, 40 of these countries have fully fledged HSBC Premier centres offering specific services to cater for HSBC Premier customers. Malta recently joined this list and is proud to offer two dedicated Premier centres in Swieqi and Valletta where Premier customers can carry our their banking and plan their present and future requirements in stylish surroundings.
HSBC Premier customers enjoy many benefits associated with the HSBC Premier MasterCard such as worldwide discounts and special offers available under the HSBC Premier Privileges programme as well as access to the HSBC Premier loyalty rewards program.
“Our HSBC Premier customers keep telling us how HSBC Premier offers them a personal relationship with added unique services. With busy schedules, active lives and international mobility, putting the customer at the heart of our business is crucial. We’re extremely proud of the level of our service in Malta, which, according to the latest survey, has earned a 97% customer satisfaction score, which is the sixth highest service standard in all of the HSBC Group,” added Mr Inglott.
Customers and non-customers with deposits or investments held with HSBC of approximately €70,000 are eligible for HSBC Premier and may contact any HSBC branch or Premier Direct on 21489100 for further details. More info is available on www.hsbc.com.mt/premier.